Teen League provides recreation and social activites for teenagers with Asperger's Syndrome. For more information click here.
Pinarc values all of your feedback - positive and negative. If you would like to compliment us on our services please contact us by email firstname.lastname@example.org or by phone: 53291300.
If you would like to make a complaint, please follow our complaints procedure below:
To ensure that:
The procedure provided supports service users in lodging:
A complaint, which may be either an appeal or grievance, may be made in person, in writing or via an advocate and can be made in languages other than English.
Pinarc can assist in providing communication support if required by you.
Pinarc encourages you to approach the person with whom you have a concern or believe to be responsible in the first instance to try to resolve your concern. If you are not comfortable to do this please ask to speak with the Team Leader of the program. You can do this by contacting reception at Pinarc on Ph: 5329 1300.
If you are unable to resolve the problem directly with the person contact should be made with the worker's direct supervisor, who will assist in attempting to resolve the problem.
If the issue is not resolved to your satisfaction you can ask to speak with the Senior Service Manager by contacting reception on phone: 5329 1300.
If the complaint is unresolved please contact the Chief Executive Officer, Pinarc Support Services, Ph: 5329 1300.
Should the issue still not be resolved, the next approach may be to contact either:
a) The Chair of the Pinarc Board of Directors - telephone 5329 1300 and request an appointment
b) The Disability Services Commissioner - Phone: 1300 728 187, TTY 1300 726 563 or www.odsc.vic.gov.au
Response timelines and monitoring timelines
You are encouraged to have another person to support you through this process if you wish to do so.
This support could be provided by a family friend, another service provider or other person of your choice. Pinarc can provide a list of possible advocates for your information.
All complaints and grievances are recorded and reported to the CEO.
Pinarc is required by legislation to maintain a register of complaints and report this to the Disability Services Commissioner on an annual basis.